HELP / FAQ

During pregnancy or breastfeeding, it is not recommended to use:

Due to the presence of Vitamin A and its derivates

• Activ Retinol 0.5 & 1.0,
• C25 Cream,
• Mela Cream,
• Yellow Cream

Due to high concentration of Vitamin C

• Tri Vita C30

Due to the presence of fruit acids such as Glycolic acid in high concentration:

• Foamer 5 & 15,
• Mask 15,
• Light Ceutic,
• Turn Over

Please note that it is advisable to use an SPF 50 every morning to avoid melasma which is a common skin reaction when pregnant because of hormone disruption and sun exposure.

There is no restriction in the use of Salicylic acid for pregnant or breastfeeding women when the concentration is below 2%. However, following the European regulation, we do not recommend using any products containing more than 2% Salicylic acid.

In the Dermaceutic range, the only products containing sulphates are Foamer 5 (Sodium Laureth Sulfate) and K Ceutic (Magnesium Sulfate and Sodium Sulfate).It is important to highlight that the sulphates used in the K Ceutic formula are mineral salts and are therefore not skin irritants.

Dermaceutic products do not contain microplastics. Microplastics are harmful to the environment. They are in the process of being banned in Europe.

All Dermaceutic products are Bovine Spongiform Encephalopathy (BSE) free and Transmissible Spongiform Encephalopathy (TSE) free.

As part of our professional products, there are no restrictions.

However we would recommend following the procedure as mentioned on the notice:

- If the practitioner suspects such an allergic reaction may be likely, he or she may apply the product to a 1 cm² sized area behind the ear, following the exact same protocol on this small surface.

- If no unusual reaction is observed within 72 hours, the facial peel can go ahead.

Regarding our homecare range, please find below the products which are not wheat-free:

• Yellow Cream (contains wheat germ oil)
• Hyal Ceutic (contains wheat germ oil)
• Sun Ceutic 50+ (contains wheat protein)

When using skincare products, the risk for nut allergies is small or non-existent since the ingredients used (for example oils produced from nuts) have been refined to the point that most of the proteins which may cause allergies have been removed. 

In case of doubt, please test the products behind the ear and check 24 hours later for any reactions. 

Here is a list of examples of Dermaceutic products which include nut derived ingredients: 

• Yellow Cream (Prunus amygdalus dulcis) 
• Hyal Ceutic (Butyrospermum parkii) 
• K Ceutic (Butyrospermum parkii) 
• Regen Ceutic (Butyrospermum parkii) 
• Panthenol Ceutic (Butyrospermum parkii) 
• Mask 15 (Cocamidopropyl betaine) 
• Advanced Cleanser (Cocamidopropyl betaine) 
• Foamer 5 (Cocamidopropyl betaine) 
• Foamer 15 (Cocamidopropyl betaine) 
• Mela Cream (Mandelic acid) 

Celiac Disease is a gluten intolerance disease. Gluten can only be ingested (orally and not topically), as a precaution and to avoid any problems and ambiguities, the recommendation for people with this disease is to avoid the use of cosmetic products containing wheat, barley, oats and rye.

Dermaceutic does not offer products containing barley, oats or rye.

However Yellow cream, Hyal Ceutic do contain wheat-based ingredients.

In case of doubt, the product can be tested behind the ear then checked 72 hours later for any possible reactions.

The Tri Vita C30 is a product made up of a blend of 3 forms of Vitamin C for a total Vitamin C concentration of 30%. Among the forms of Vitamin C is L-Ascorbic acid at 15%. This molecule is highly sensitive in the presence of certain factors such as high temperatures, oxygen, light, and water. The result is an oxidation reaction that translates into a noticeable change in color over time (from slightly yellow to brown). This phenomenon is, however, natural and expected in a formula containing L-Ascorbic acid at a high percentage. Note that to limit this phenomenon, Dermaceutic has chosen an opaque, airless pack and formulated the product with a minimum amount of water.

Activ Retinol 0.5/1.0 is indeed a product that can sensitize and make the skin more reactive when used too often. This is due to Retinol, a very powerful molecule recognized as one of the standard active ingredients for anti-aging (because it stimulates fibroblasts to reinforce the structure) and its "irritating" effects are mainly due to its action that stimulates cell renewal which provides a beautiful radiance, tightens pores, and gives a smoother skin texture. It is therefore important to avoid using it too intensively and to avoid combinations with other AHA-based products. We do not limit the use of the product to the winter period, but we strongly recommend using it in the evening and spacing out the use if there is discomfort.

The combination of three forms of Vitamin C in the Tri Vita C30 creates a unique synergy that optimizes the product's efficacy.  

These three forms are characterized by different behaviours in relation to cell membranes: Ascorbyl ester is fat-soluble and penetrates well throughout the cell membranes, whereas Ascorbic acid and Ascorbyl silano remain on the surface since they are water-soluble. 

The fat-soluble form can therefore act more deeply to promote deep restructuring, while the water-soluble forms exert their action in the epidermis for enhanced protection and regeneration. 

The difference between the two products results from the intensity of the glycolic acid concentration. Foamer 5 contains 5% of glycolic acid and Foamer 15, 15%. The glycolic acid or AHA (Acid α-hydroxy) derived from fruit acids is known for its keratolytic action. It easily penetrates the skin to stimulate cell renewal by destroying the bonds that bind dead cells together. Foamer 15 is more intense and is ideal for normal to oily skin.

Mela Cream is a product containing a combination of brightening agents, keratolytic, and retinol. Retinol is a form of Vitamin A that is very sensitive in the presence of certain factors such as high temperatures, oxygen, and light. Combined with the other active ingredients, the oxidation reaction is amplified and results in a noticeable change in color over time (from slightly yellow to brown). This phenomenon is nevertheless natural and expected in a formula containing retinol. Note that to limit this phenomenon, Dermaceutic has chosen an opaque, airless pack.

In general, this technology is used for food supplements but its use is now expanding to the cosmetic industry.The goal is to reach the deeper layers of the epidermis and increase the bioavailability of the active ingredients.Liposomal active ingredients are better assimilated by our body thanks to the similarity of liposomes and the composition of the membranes in our cells.Dermaceutic does not currently use this technology.

Sun Ceutic 50+ contains a combination of chemical filters and mineral filters.They ensure high protection SPF but also protection in the two fields within the ultraviolet rays spectrum: UVA and UVB.We have evidence demonstrating that Sun Ceutic 50+ offers a broad spectrum of protection on the UVB (SPF50+) and UVB spectra.

It is important to differentiate UVA protection against UVB considering that two different tests have to be performed (SPF & UVA-PF). Our protection cream includes UVA & UVB protection but regulatory speaking the SPF 50 label is related to UVB protection only and this label is the one which is usually mentioned on packs. Regarding UVA-PF (UVA protection factor), we also meet the requirement to be at least at 1/3 of the SPF 50 which is the minimum to obtain to comply with the regulations and to be able to mention UVA protection.

Parrafinum liquid retains moisture, thereby accentuating the hydrating and calming effect of the product. It is also well tolerated by the skin. The Paraffin oil used in cosmetics is highly refined and meets strict health criteria. Different studies have shown that Paraffin oil is not completely occlusive and therefore allows skin to breathe.

The Glycerin used by Dermaceutic is 100% derived from a natural origin. 

Some Dermaceutic products contain silicone. This information is specified in the product sheets. The percentage of silicon used in some of the products is very low and in accordance with the current safety regulations and tests.  

Dermaceutic products are not tested on animals.

Please find all the information related to your shipment in your Dermaceutic account or in your email with the order confirmation that has been sent to you and that contains the tracking number.

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Please connect to your Dermaceutic account and click on your latest order. Then you can easily modify any information or cancel your order.

If you have an issue with your order concerning products, please contact customerservice@dermaceutic.com

If you have an issue concerning your order delivery, please contact the shipping company concerned.  

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Please read our Shipping Policy

Online sales are available in France and USA. 

You can find sales point or contact details of our distributor in the FIND US page.

You can find them directly on your Dermaceutic account or you can also follow your order with the tracking code communicated by email.